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Shipping Policy

Last updated: May 15, 2024

Thank you for shopping with Solar Cooling Hat! We are committed to delivering your Solar Cooling Hat products efficiently and reliably. Please review our shipping policy below.

1. Shipping Rates

We offer a flat rate shipping fee for all orders:

2. Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note that processing times may be extended during peak seasons or promotional periods.

3. Domestic Shipping

For orders shipped within the United States, we typically use USPS or UPS. Once shipped, estimated delivery times are:

4. International Shipping

We offer international shipping to many countries. For international orders, estimated delivery times are:

Please be aware that international orders may be subject to additional customs duties, taxes, and fees levied by the destination country. These charges are the sole responsibility of the buyer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before placing your order.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this tracking number to monitor the progress of your delivery directly on the carrier's website.

6. Shipping Delays

While we strive to ensure timely delivery, Solar Cooling Hat is not responsible for shipping delays caused by factors beyond our control, including but not limited to:

We will do our best to assist you in tracking your package and resolving any issues that may arise.

7. P.O. Box and APO/FPO Addresses

We support shipping to P.O. Box and APO/FPO addresses. Please note that these addresses can only be serviced via USPS. If you provide a P.O. Box or APO/FPO address, your order will automatically be shipped with USPS, regardless of other carrier options that might be displayed.

8. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us at support@solarcoolinghat.com within 7 days of the expected delivery date (for lost packages) or within 7 days of delivery (for damaged packages). Please provide your order number and any relevant details or photos of the damage. We will work with the shipping carrier to investigate the issue and find a suitable resolution, which may include a replacement or refund.

9. Restricted Countries

We do not ship to countries that are subject to U.S. sanctions or are otherwise deemed high-risk for international shipping. If your country is on a restricted list, you will be notified during the checkout process, and your order will not be able to be completed.